Shipping Policy

Processing Time
All orders are processed and dispatched within 1–2 business days of purchase. Orders are not shipped or delivered on weekends or public holidays. If we experience a high volume of orders, dispatch may be delayed by a few days — we'll notify you by email if there's a significant delay.

Shipping Time
Once your order has shipped, international delivery typically takes 7–12 business days, depending on your location and local customs processing. Please note that shipping times are estimates and are not guaranteed, as they can be affected by factors outside our control, including customs delays, weather, and carrier disruptions.

Multiple Items
Since Oxeno works with multiple suppliers, items purchased together may sometimes be shipped separately and arrive in different packages, occasionally on different days.

Order Tracking
Once your order ships, you will receive a confirmation email with a tracking number so you can monitor your package's progress.

Shipping Rates
Shipping charges for your order will be calculated and displayed at checkout.

Customs, Duties, and Taxes
Oxeno is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages
Oxeno is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim.

Order Delays
In rare cases, delays may occur due to customs, high shipping volumes, or unforeseen circumstances. We appreciate your patience and will do our best to keep you informed if this happens.

Missing or Lost Packages
If your tracking shows your order as delivered but you haven't received it, please check with neighbors and your local post office first, then contact us and we'll help investigate.

Contact Us
If you have any questions about your order's shipping status, please reach out via our Contact – Oxeno.