FAQs
When will my order arrive?
Orders are typically processed within 1–3 business days. Delivery usually takes 7–15 business days, depending on your location. You'll receive a tracking number by email once your order ships.
How can I track my order?
Once your order has shipped, you'll receive a confirmation email with a tracking number. You can also visit our Oxeno page to check your shipment status at any time.
Do you offer free shipping?
Yes! We offer free shipping on qualifying orders. Shipping promotions may vary during special events and seasonal sales.
What is your return policy?
We accept returns within 30 days of delivery for eligible items. Products must be unused and in their original condition. Please visit our Refund Policy – Oxeno page or contact our support team to begin a return.
Can I cancel or change my order?
If your order has not yet been processed, we'll do our best to accommodate changes or cancellations. Please contact us as soon as possible after placing your order.
What payment methods do you accept?
We accept all major credit and debit cards, as well as trusted payment options available at checkout, including Shop Pay, Apple Pay, Google Pay, and PayPal (where available).
My order arrived damaged. What should I do?
We're sorry to hear that. Please contact us within 48 hours of receiving your order and include photos of the damaged item. We'll work with you to resolve the issue as quickly as possible.
I entered the wrong shipping address.
If you notice an incorrect shipping address, contact us immediately. If your order hasn't shipped yet, we'll update it. Once shipped, we may not be able to make changes.
Do you ship internationally?
We currently ship to select countries. Shipping availability and delivery times are displayed during checkout based on your location.
How do I contact customer support?
You can reach our support team through our Contact – Oxeno page or by emailing support@oxeno.co. We typically respond within 24 hours, Monday through Friday.